MAchinery Support and Service

UNWAVERING SUPPORT FOR UNSTOPPABLE PRODUCTION

Experience the confidence of uninterrupted production with Performatec's exceptional service and support. Whether you're facing a technical challenge or seeking to maximise your machinery's efficiency, our dedicated team is here to ensure seamless day-to-day operations.

Ready for expert assistance that keeps you moving forward? Contact support now and let's keep your production rolling!

The Performatec Approach

At Performatec, we stand firmly beside every customer, ensuring your manufacturing operations are seamless and efficient. Our dedication shines through our proactive customer service team, a widespread team of expert technicians, and a significant inventory of high-quality spare parts and consumables.

Our mission is to ensure that Australian manufacturers are equipped with not just superior technology but also the confidence of reliable support and service.

Training & installation

Maximise your machinery's potential from day one with our complete installation and training  services.

Our expert technicians will handle the installation of your new machinery, ensuring it's calibrated for optimal performance right from the start.

Our training will ensure your team is skilled in operating your investment productively and and safety

Maintenance

Prevent the unexpected with Performatec's preventative maintenance program.

Scheduled checks and maintenance by our tech's can help avoid downtime, extend the lifespan of your machinery, and ensure it runs efficiently.

Our approach aims to identify and resolve potential issues before they disrupt your operations, safeguarding your investment.

Spare parts

Maintain the performance and reliability of your machinery with our extensive inventory of spare parts and consumables.

We stock high-quality, OEM components to ensure your equipment operates at peak efficiency.

Our quick and efficient ordering process means minimal downtime, keeping your production line moving smoothly.

Backup & support

Our dedicated support team is ready to assist you with any queries or technical challenges, offering solutions to keep your operations running smoothly.

With access to remote diagnostics, on-site support, and emergency assistance, we're here to ensure you have the support you need whenever you need it.

Training and installation

Tailored training sessions

Just as every workshop is different, so too are your team's unique training needs. Our training programs are customised to fit the specific requirements of your operations. We focus on hands-on learning, allowing your team to familiarise themselves with the machinery under the guidance of our seasoned experts.

From basic operations to advanced functionalities, we cover all the aspects necessary to optimise your production processes. Our goal is to instil confidence and competence in your staff, ensuring they can leverage the technology to its fullest potential.

Meticulous Installation by Experts

Installing new machinery is a critical step that sets the stage for its performance and longevity. Our technicians are craftsmen who ensure that every component is perfectly set up for your specific operational needs. They focus on minor details, from calibration to integration with your existing systems, providing a seamless start-up. Our comprehensive approach to installation minimises potential issues and optimises your machinery's performance from day zero.

Beyond the basics

Our commitment to your success extends beyond the initial training and installation. We provide a complete suite of documentation and ongoing support to address any questions or challenges that may arise as you integrate the new machinery into your daily operations. This means you're never alone in the journey to operational excellence. Performatec guides supports, and ensures that your investment delivers the maximum return through enhanced productivity and safety.

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Maintenance

Regularly scheduled checks and maintenance

We understand that downtime is not an option in a busy manufacturing environment. Our preventative maintenance program is designed to fit seamlessly into your schedule. Our certified technicians conduct thorough inspections and maintenance at intervals that suit your operation's needs, ensuring minimal disruption to your production. These regular checks help detect potential issues that could lead to equipment failure if left unaddressed.

Certified technicians you can trust

Our technicians are certified experts in their field, with the latest knowledge and tools to maintain your machinery at peak performance. They proactively approach each service visit, assessing and tuning your equipment to ensure it operates smoothly and efficiently. Their expertise allows them to identify wear and tear and replace parts before they fail, keeping your operations running without a hitch.

Extend the lifespan of your machinery

Investing in preventative maintenance is investing in the longevity of your machinery. By addressing issues before they escalate, we help extend the life of your equipment, ensuring that it continues to deliver the high performance you expect. This saves you money in the long term by avoiding costly breakdowns and replacements and ensures your machinery retains its value for years to come.

Spare parts & consumables

High-quality components

Quality is paramount for the durability and performance of your machinery. That's why our inventory includes genuine OEM parts and high-quality aftermarket options.

Using genuine parts guarantees your equipment operates as intended, preserving performance and keeping warranties intact for peace of mind. Meanwhile, our aftermarket options offer a cost-effective alternative without compromising quality or compatibility.

Each component, whether OEM or aftermarket, is crafted to meet stringent specifications, ensuring a seamless fit and flawless operation of your machinery.

Extensive inventory

We understand the cost of downtime, which is why we maintain a comprehensive inventory of the most demanded parts and consumables. This extensive stock means we're ready to meet your needs swiftly, minimizing any potential delays in your production process. Whether it's a routine replacement or an urgent repair, we have the parts you need when you need them.

Streamlined ordering

We've simplified our ordering process for efficiency, prioritizing your time. Our accessible catalog and supportive team ensure that you quickly find and order the necessary parts, keeping downtime to a minimum.

Support and advice from experts

Which part or consumable do you need? Our expert team is on hand to offer advice and support, guiding you to the right products for your specific machinery. This support ensures you get the most out of your Performatec equipment, enhancing its performance and lifespan.

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Backup & support

Proactive support team

Our commitment to you extends beyond the sale, with a support team ready to assist with any queries or challenges you may face. From operational questions to technical issues, we're here to offer solutions and advice to prevent problems before they occur.

Efficient remote diagnostics

Immediate support is essential, and our remote diagnostics service allows for quick issue assessment and resolution, eliminating the need for on-site visits. This service covers software updates, troubleshooting, and more, swiftly ensuring your operations return to peak efficiency.

Targeted on-site support

Our technicians provide on-site support for challenges needing direct intervention, addressing repairs, parts replacement, and optimization. They focus on enhancing your machinery's performance and reducing future downtime.

Emergency assistance when it matters most

Understanding the urgency of specific disruptions, we offer emergency assistance to address critical issues quickly, reducing downtime and protecting your production timelines.
Performatec's backup and support framework ensures you have expert assistance every step of the way, keeping your operations smooth and efficient.